At Papa Online Shop, we understand that sometimes a product may not meet your expectations or needs. That's why we have a comprehensive return policy in place to ensure your satisfaction.
30-Day Return Window
We offer a generous 30-day return window, starting from the day you receive your item. This means you have ample time to evaluate your purchase and decide if it's the right fit for you.
Eligibility Criteria
In order to be eligible for a return, your item must meet the following criteria:
- The item must be in the same condition as when you received it.
- The item must be unworn or unused.
- The item must have all original tags and packaging intact.
- You must provide the receipt or proof of purchase.
Initiating a Return
If you wish to initiate a return, please contact us using the shipper's address, email, or phone number provided on your receipt. We will guide you through the return process and provide you with a return shipping label.
Damages and Issues
If your item arrives defective, damaged, or if you receive the wrong item, please inspect it upon reception and contact us immediately. We will evaluate the issue and make it right.
Exceptions
While we strive to accommodate all returns, there are certain items that cannot be returned for various reasons:
- Perishable goods, such as food, flowers, or plants
- Custom products, including special orders or personalized items
- Personal care goods, such as beauty products
- Hazardous materials, flammable liquids, or gases
Please reach out to us if you have any concerns about the eligibility of your specific item.
Exchanges
If you wish to exchange your item for a different one, the fastest way is to initiate a return and then make a separate purchase for the desired item. This ensures a smooth and efficient process.
European Union 14-Day Cooling Off Period
If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, without any justification. The same eligibility criteria mentioned earlier apply in this case.
Refunds
Once we receive and inspect your return, we will notify you of the approval status for a refund. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at papguisse@gmail.com for further assistance.
Shipping Policy
Processing and shipping of your order may take up to 10 days. We appreciate your patience as we work diligently to ensure your order reaches you in a timely manner.
